The Best Plans Go Astray. So make sure you have the right Metrics in place as you do constant
Feedback and Assessment
We started out this week talking about RESULTS.
Why do anything if you are not going to get results from what you do?
Therefore, the question became - what do I do so I can get the results I desire?
That led to some thouhts on planning and on being wisely strategic.
Along the way, you begin to notice something. Parts of your plan are working and other parts are not working. Some things that are working, aren't working as well or as timely as you had anticipated. Some resources you thought would be available and useful - are not. Some people you thought would make a good contribution - aren't!
That means you must begin to make adjustments to your plan.
You must always be ASSESSING how your plan is working, going through FEEDBACK processes to get the necessary information that tells you how you are doing.
This adds another vital theme.
I work with many leaders who are simply not disciplined enough to take the time to define metrics or to truly evaluate whether they are actually hitting the mark.
It is also a fact of Non-profit organizations (like the church and mission) that we tend to have the wrong metrics. We focus on quantitative numbers -- like how many programs did we offer and how many people showed up at the program?
We need to focus on qualitative metrics, that is, what actually happened in the lives of those who were a part of the program that was sustained over time.
Honestly -- this is HARD WORK to get these qualitative markers in place. But fundamentally, that is the business we are in. Changing lives, not counting heads. Although, I don't mind counting the heads of a lot of changed lives.
Good planning and good working of your plan means:
having good standards of measurement in place...
constant feedback assessment as to how well the plan is working in reaching those metrics...
regular adjustment of a plan in light of what is and what isn't working.
Yes it is a lot of hard work. If you don't want to do it, then stop leading, get out of the way and allow someone else in who will do the hard work.
If you want to be a leader -- then do the hard work that is needed.
It is simply part of the price of leadership.
But the reward of Mission Accomplished is incredible.
p.s. It would be worth your time to re-read the five posts for this week.
Brian K. Rice
Leadership ConneXtions International